# Writing in the visitor's language | SmartOperator Docs

> Chatting with visitors who write in other languages: Turkish versions of messages, translating into the visitor's language, failure warnings and usage.

Source page: https://dblinx.net/en/smartoperator/belgeler/temsilci/ziyaretci-diliyle-yazismak

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# Writing in the visitor's language

When a visitor writes in a language other than Turkish, the Turkish translation of their message appears below it; your messages are also translated into the visitor's language before being sent.

- Company administrators and agents

## How to write in the visitor's language?

When a visitor writes in a language other than Turkish, the Turkish translation of their message appears below it; your messages are also translated into the visitor's language before being sent. Who can do this: Company administrators and agents. If the plan allowance or company token limit is exhausted, or if translation fails, the message is sent without translation, and the reason is shown in the warning banner above the text box.

## Steps

Open the conversation. The **Turkish version** line appears below each visitor message.

The **Translate to visitor's language** option above the text box is enabled by default; next to it, the conversation's language is displayed (e.g., EN).

Write and send your message in Turkish. Quick replies and reply drafts are also translated.

In the bubble of the message you sent, the translation sent to the visitor appears below, with the original Turkish text shown under the **You wrote** line.

**If translation fails**If the plan allowance or company token limit is exhausted, or if translation fails, the message is sent without translation, and the reason is shown in the warning banner above the text box.

**Usage**Translation deducts from the AI usage allowance; it appears as "Agent message translations" in the Usage screen.

## Related pages

- [Handover summary and tool badge](/en/smartoperator/belgeler/temsilci/devir-ozeti-ve-arac-rozeti.html)

- [Token limits](/en/smartoperator/belgeler/yonetici/token-limitleri.html)