# Assigning a chat to another agent | SmartOperator Docs

> You can assign a conversation to a team member; a notification is sent to the assigned person.

Source page: https://dblinx.net/en/smartoperator/belgeler/temsilci/sohbeti-atamak

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# Assigning a conversation to another agent

You can assign a conversation to a team member; a notification is sent to the assigned person.

- Company administrators and agents

## How to assign a conversation to another agent?

You can assign a conversation to a team member; a notification is sent to the assigned person. Who can do this: Company administrator and agents. Only the company administrator can assign a conversation held by another agent. Open the conversation and click Assign in the header. Select the agent from the list. A note “Our agent has joined the chat” is shown to the visitor, and an internal note is posted to the team.

## Steps

Open the conversation and click **Assign** in the header 1.

Select the agent from the list. The list shows whether each agent is online and their active conversation count.

A note “Our agent has joined the chat” is shown to the visitor, and an internal note is posted to the team.

- 1Select agent

**Another person's chat**Only a company administrator can assign a chat currently held by another agent.

## Related pages

- [Available and busy status](/en/smartoperator/belgeler/temsilci/musait-mesgul-durumu.html)