# Availability and busy status | SmartOperator Documentation

> Your status determines whether you enter automatic assignment. When busy, you are not assigned chats automatically and are not counted as an online agent.

Source page: https://dblinx.net/en/smartoperator/belgeler/temsilci/musait-mesgul-durumu

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# Availability and busy status

Your status determines whether you enter automatic assignment. When busy, you are not assigned chats automatically and are not counted as an online agent.

- Company administrators and agents

## What is availability and busy status?

Your status determines whether you enter automatic assignment. Who can do this: Company administrator and agents. You will not be assigned chats automatically and will not be counted as an online agent; if no one is available, a contact form is shown to the visitor. Click your name in the top right corner. Under My Status, select Available or Busy. The process is completed in 2 steps.

## Steps

Click your name in the top right corner 1.

Under **My Status**, select **Available** or **Busy**.

- 1User menu

**When busy**You are not assigned chats automatically and are not counted as an online agent; if no one is available, a contact form is shown to the visitor. Manual assignment is possible.

## Related pages

- [Reassign chat to another representative](/en/smartoperator/belgeler/temsilci/sohbeti-atamak.html)