# Using the conversation list | SmartOperator Documentation

> Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count.

Source page: https://dblinx.net/en/smartoperator/belgeler/temsilci/konusma-listesi

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# Using the conversation list

Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count.

- Company administrators and agents

## How to use the conversation list?

Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count. Who can do this: Company administrators and agents. You receive sound and desktop notifications when a new transfer request arrives or when a new message comes in a chat you have taken over; you can toggle the sound using the button in the top bar. Select a filter in the left menu: All, Pending Transfer, With Assistant, With Agent, Closed, or Low Score.

## Steps

Select a filter in the left menu: **All**, **Pending Transfer**, **With Assistant**, **With Agent**, **Closed**, or **Low Score** 1.

Type part of a name, page, or message in the search box at the top; type #tag to filter by tag 2.

Click a conversation to open it. The green badge shows the number of unseen visitor messages 3.

Click **Mark all as read** to mark everything as read.

- 1Filters

- 2Search and #tag

- 3Opens conversation

**Notifications**You receive sound and desktop notifications when a new transfer request arrives or when a new message comes in a chat you have taken over; you can toggle the sound using the button in the top bar.

## Related pages

- [Take over and return to assistant](/en/smartoperator/belgeler/temsilci/devralmak-ve-geri-vermek.html)