# Processing callback requests | SmartOperator Documents

> Contact details left by visitors when no online representative is available are collected in the Callbacks screen.

Source page: https://dblinx.net/en/smartoperator/belgeler/temsilci/geri-donus-taleplerini-islemek

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# Processing callback requests

Contact details left by visitors when no online representative is available are collected in the Callbacks screen.

- Company administrators and agents

## How to process callback requests?

Contact details left by visitors when no online representative is available are collected in the Callbacks screen. Who can do this: Company administrator and representatives. CSV download downloads the requests for the last 30 days as an Excel-compatible file. Click Callbacks in the left menu; the badge in the menu shows the number of new requests. Select the filter from the top: New, Called, Completed, or All.

## Steps

Click **Callbacks** in the left menu; the badge in the menu shows the number of new requests.

Select the filter from the top: **New**, **Called**, **Completed**, or **All** 1.

Contact the visitor by clicking the phone or email; to see the chat, click **Open Chat** 2.

Write the result in the notes field and mark the request as **Called** or **Completed** 3.

- 1Status filter

- 2Opens conversation

- 3Mark status

**ExportDownload CSV** downloads the requests for the last 30 days as an Excel-compatible file.

## Related pages

- [Working hours and notification email](/en/smartoperator/belgeler/yonetici/calisma-saatleri-ve-bildirim.html)