# Frequently Asked Questions | SmartMail > Answers to frequently asked questions about SmartMail setup, mailboxes, permissions, security analysis, AI usage and plans. Source page: https://dblinx.net/en/smartmail/sss --- # Frequently asked questions about SmartMail Answers to frequently asked questions about SmartMail setup, mailboxes, permissions, security analysis, AI usage and plans. ## General and purchasing What is SmartMail? SmartMail is an AI-powered corporate email service that manages organizations' shared and personal mailboxes from a single web dashboard. It checks every incoming email with SPF, DKIM and DMARC, defines nine separate permissions for each mailbox, and can submit emails to be sent on behalf of the organization for approval before sending. How much does SmartMail cost and how do you buy it? SmartMail is a single plan and is priced monthly per mailbox; each mailbox includes storage and an AI allowance, and all features are included. Current pricing and add-on packs [Plans](paketler.html) is on the page. [Buy](https://app.dblinx.net/satin-al?urun=smartmail) with you select the number of mailboxes and make the payment; prices exclude VAT and are billed annually. There is no setup fee. Does setup require infrastructure work? Not necessary. SmartMail works in the cloud; there is no server to be installed or software to be maintained on the organization's premises. Corporate mailboxes are defined from the panel; address and name are sufficient. Your domain's DNS records [The DBLinx team](alan-adi-dns.html) prepares and sets up. How many mailboxes and how much storage can be used? You choose the number of mailboxes. Each mailbox comes with its own domain and monthly AI quota; values [Plans](paketler.html) is stated on the page. If more space or AI tokens are needed, add-on packs are purchased; mailboxes and add-on packs are added from the Purchases screen in the DBLinx organization dashboard. Can SmartMail and SmartFiles be used together? Yes. The two products are used with the same identity and managed together from the DBLinx dashboard. In organizations using SmartFiles, an email attachment is saved to SmartFiles with one click; the person selects the target from the areas they have write permission for, and the folder if desired; if there is an area specified by the administrator, it comes pre-selected. Files in SmartFiles are sent via SmartMail. How do email attachments come to SmartFiles? In SmartMail, use **Save to SmartFiles** on the attachment card; in the window that opens, the person selects an area they have write permission for and, if they want, a folder. Folders that are closed to the person do not appear in the list. ## Mailboxes and permissions Do employees have to know the shared mailbox password? Employees sign in to the shared mailbox with their own DBLinx credentials; they do not need to know the mailbox password. The system generates the password and stores it encrypted. Access is granted and removed from a single screen. Details: [shared mailbox management](paylasimli-kutu.html). Can read-only permission be given to a person? Yes. For each person, nine permissions are enabled or disabled separately in each mailbox: - view - writing and sending - deletion - labelling - quarantine - reinterpretation with AI - AI chat - adding a note - Highlighting Deletion and quarantine permissions are disabled by default in new assignments. What happens when an employee leaves? Access is removed from a single screen; if the mailbox is assigned to a department, it is enough for the person to leave the department and access is revoked automatically. Scheduled emails it has set up are not sent on behalf of the organization because access is rechecked at send time; they remain in the list with the reason. Can multiple domains be used? Yes. The plan includes 5 domains and is independent of the number of mailboxes; for more, contact support. One of the domains is marked as primary. When opening a mailbox, which domain to use is selected. Can a group of companies use multiple SmartMail organizations? Yes. Each company is set up as a separate SmartMail organization with its own domain; mailboxes, settings and data remain separate between organizations. A person with access to multiple organizations can switch to another organization from the **My organizations** section in the **My account** menu without re-entering their password. Details: [switch between multiple organizations](/en/smartmail/belgeler/kullanici/kurumlar-arasi-gecis). Can a bulk email be sent to a list? Yes. An administrator sends an email to each person on a distribution list separately; recipients do not see each other and {ad} in the text is replaced with each recipient's name. Sending is rate-limited to protect your domain's reputation; it does not start if SPF, DKIM and DMARC records are missing. Every email contains an unsubscribe link; those who unsubscribe and addresses that permanently bounce are skipped in subsequent sends. Details: [sending bulk email to a distribution list](/en/smartmail/belgeler/yonetici/toplu-gonderim). Can it be used with desktop or mobile email clients? Yes, with the IMAP/SMTP add-on service; it is charged monthly per mailbox and its price [Plans](paketler.html) is stated on the page. When this service is purchased, mailboxes connect to desktop and mobile mail programs via standard IMAP and SMTP; thanks to the records set up by the DBLinx team, the programs find the server settings automatically. The SmartMail web dashboard and SmartMail mobile app, however, are used directly in every mailbox. What does the SmartMail mobile app offer? The SmartMail mobile app brings the inbox, reading and writing emails, pending approvals, scheduled emails, response times and the notification centre to your phone. Multiple company accounts are kept in the same app; an account can be added by QR code from an open desktop session. The dashboard also works in the phone's browser with the same permissions. The app is for Android [Google Play](https://play.google.com/store/apps/details?id=com.digitalbridge.smartmail)on, for iPhone [App Store](https://apps.apple.com/tr/app/smartmail/id6819390025)is live. ## Security How does SmartMail detect phishing emails? The sender is verified with SPF, DKIM, DMARC, and PTR records; similar domain names, impersonation with international characters, display name and brand impersonation, reply address, and link inconsistencies are measured separately. The entire text is evaluated by AI and the result is written with justification. Detail: [email security](guvenlik.html). Is a quarantined email deleted? The quarantined email is preserved: it stays in a separate folder together with the reason for quarantine and can be released by a user with quarantine permission. These corrections are saved and taken into account in subsequent evaluations. Can the quarantine threshold be changed? Yes. The company administrator sets the threshold. Which emails the new threshold will affect is listed before saving, and if desired it is also applied to existing emails in the mailbox. Is the approval flow mandatory? The approval flow is optional; the user starts it themselves with "Send for approval" for whichever mail they deem necessary. The mail is submitted to one or more approvers and the "any one" or "all" rule is selected. Details: [email approval flow](gonderim-denetimi.html). How are MTA-STS and DMARC reports managed? The MTA-STS policy address is set up automatically with its certificate when the relevant DNS record is added. DMARC reports arrive at SmartMail's collector address, are opened automatically and archived on behalf of your domain. Can you see afterwards who did what? Yes, from two places. The per-email activity log shows who read, labelled, added a note to and replied to it and when. The audit log on the administration side, meanwhile, records actions such as opening a mailbox, granting access, changing a setting and sending for approval, along with the actor, time and IP address. Approval decisions are also written to the request's history with date and time. ## AI and data Does AI read emails, and what happens to the data? Email content is processed for classification, summarisation and security assessment. Each company's data is kept in its own separate database and is not shared with another company. AI chat only reads mailboxes to which the person has access. Code-based security checks such as SPF, DKIM, DMARC and lookalike domains work independently of AI; even if the AI allowance runs out, this protection continues. What tasks does AI perform? Mail and attachment summary, document card from attached documents, content type classification, security assessment, chat about the mail, writing assistance and translation into 30 languages. Details: [email summary and attachment analysis with AI](yapay-zeka.html). How is AI usage limited? The AI allowance is monthly and visible in the dashboard. When the allowance runs out, AI operations stop together and resume in the new period. The administrator can define separate shares for people and hide the counter from employees. Where are old emails stored? Every email is archived in its raw form together with its attachments. Old emails verified exactly against the archive can be removed from the mail server; they remain visible in SmartMail and can be restored individually when required. How to do it ## Step-by-step documents - [I cannot log in](/en/smartmail/belgeler/sorun-giderme/giris-yapamiyorum) - [Email could not be sent or delivered](/en/smartmail/belgeler/sorun-giderme/mail-gonderilemedi) - [A trusted email has been quarantined](/en/smartmail/belgeler/sorun-giderme/guvenilir-mail-karantinada) [All SmartMail documentation](/en/smartmail/belgeler/) Continue ## Other sides of SmartMail [ ### Shared mailboxes Manage shared mailboxes as a team ](paylasimli-kutu.html)[ ### Security SPF, DKIM, DMARC and quarantine ](guvenlik.html)[ ### Send control Approval for mail sent on behalf of the organization ](gonderim-denetimi.html)[ ### AI Summary, attachment analysis, classification ](yapay-zeka.html)[ ### Team collaboration Internal note, mention, conversation thread ](ekip-calismasi.html)[ ### Administration Mailboxes, nine permissions, audit log ](yonetim.html) ## Let's plan SmartMail for your organization Select the number of mailboxes and start now. Migration and analysis of your old emails are free during the initial setup. [Buy ](https://app.dblinx.net/satin-al?urun=smartmail)[Try the demo](https://mail.dblinx.net/demo/) - Nine permissions per mailbox - Reasoned analysis in every email - Same rules on web and mobile