# Disabling, deleting, and restoring a mailbox

> Disable the mailbox, empty its trash, delete it; restore a deleted mailbox within 30 days or permanently delete it immediately.

Source page: https://dblinx.net/en/smartmail/belgeler/yonetici/posta-kutusunu-kapatma

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# Disabling, deleting, and restoring a mailbox

An administrator temporarily disables a mailbox, empties its trash or deletes the mailbox on the **Email accounts** screen. Emails from a deleted mailbox are kept for 30 days; during this period the mailbox can be restored.

- Administrator (permission to manage mailboxes)

## How to disable, delete, and restore a mailbox?

The administrator temporarily disables a mailbox, empties the mailbox's trash, or deletes the mailbox in the Email accounts screen. Who can do this: Administrator (permission to manage mailboxes). A disabled mailbox is not synchronized and does not count towards the mailbox limit; space is freed up for a new mailbox.

## Disable the mailbox

Click the **Active** status button on the mailbox's card 1. The button becomes **Disabled**.

To reactivate the mailbox, click the same button again; the mailbox returns to **Active** status. If your mailbox limit is full, the mailbox will not reopen; close another mailbox first.

**Result**A disabled mailbox is not synchronised and does not count towards the mailbox limit; this frees up space for a new mailbox. Emails in the mailbox remain in SmartMail.

## Synchronizing and emptying the trash

To fetch incoming emails without waiting, click **Synchronise** 2. When the process finishes, you are told how many new emails were received.

To empty the mailbox's trash, click **Empty trash** 3. The button changes to **Empty?**; click once more to confirm.

## Delete the mailbox

On the mailbox's card, click **Delete** 4. The button changes to **Delete?**.

Click the button once more to confirm deletion.

- 1Active / disabled

- 2Sync now

- 3Permanently empties the trash

- 4Deletes the mailbox (restorable for 30 days)

Mailbox card, with demo data.

**Result**The mailbox is deleted from the mail server immediately and removed from the list; it can no longer receive emails and users cannot see the mailbox. The mailbox's emails, archive and assignments in SmartMail wait for 30 days in **Mailboxes pending deletion**.

## Restore a deleted mailbox or delete it immediately

In SmartMail Management, open the **Mailboxes awaiting deletion** section. For each mailbox, you can see its deletion date, email count, size and how many days remain until permanent deletion 1.

If you want to restore the mailbox, click **Undo** 2. The mailbox is recreated on the mail server, user assignments are restored and emails are restored from the archive to the mailbox. A deleted mailbox can only be restored this way; it cannot be edited or disabled.

To delete the data without waiting, click **Delete now**, type the box address to confirm 4 and click **Delete permanently**.

- 1Time remaining

- 2Restores the mailbox

- 3Legal hold

- 4Confirm by address

Mailboxes pending deletion, with demo data.

**Result** When 30 days are up, the mailbox's emails, archive, attachments and mailbox records are permanently deleted automatically. Emails under legal hold are not deleted 3; the rest of the mailbox is deleted, and those under hold remain visible in the list.

**Tip**Pending data counts towards the storage quota for 30 days. If a new mailbox is created with the same address, the old mailbox cannot be recovered; its data is still deleted after 30 days.

**Note** Immediate deletion and emptying the bin cannot be undone. If the mailbox will only be unused for a while, prefer disabling it.

## Related pages

- [Managing the name, password, and quota of a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-ayarlari)

- [Changing organization settings](/en/smartmail/belgeler/yonetici/kurum-ayarlari)

- [Trash and restore](/en/smartmail/belgeler/kullanici/cop-kutusu-ve-geri-yukleme)

- [Shared mailbox](/en/smartmail/paylasimli-kutu)