# Opening a mailbox | SmartMail Documentation

> Step by step for administrators: a new mailbox is created in the organization's domain; the address and password are set up by the system.

Source page: https://dblinx.net/en/smartmail/belgeler/yonetici/posta-kutusu-acma

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# Opening a mailbox

An administrator creates a new mailbox in the organization's domain from the **Email accounts** section of SmartMail Management. You only need to enter the part of the address before @ and the display name; the mailbox is created on the mail server immediately, and the system generates its password. How shared mailboxes are used [shared mailbox](/en/smartmail/paylasimli-kutu) is explained on the page.

- Administrator (permission to manage mailboxes)

## How to open a mailbox?

The administrator creates a new mailbox in the organization's domain from the Email accounts section of SmartMail Management. Who can do this: Administrator (permission to manage mailboxes). The mailbox is created on the mail server and added to the list as a new card; the "address created" notification appears on the screen. You only need to enter the part before @ and the display name; the mailbox is created on the mail server immediately, and the system generates its password.

## Steps

In SmartMail Management, open **Email accounts** from the left menu and click **Add account** in the top right.

If your organization has more than one domain, select from the **Domain** list which domain the mailbox will be created under 1. If there is only one domain, this option is not shown; the mailbox is created under that domain.

In the **Username** field, enter the part of the address before @, for example satis 2. Letters, numbers and the characters . _ % + - can be used; the name cannot start with an underscore.

In the **Full name** field, enter the name the recipient will see in the email's 'From' line 3. For shared mailboxes, the department name can be used here, for example 'Sales Team'.

Click **Open mailbox** 4.

- 1Select domain

- 2Part before @

- 3The name the recipient will see

- 4Opens the mailbox

New mailbox form, with demo data.

**Result**The mailbox is created on the mail server and added to the list as a new card; the "address created" notification appears on the screen. The system generates the mailbox password; if needed, it can be viewed from **Credentials** on its card.

**Tip**For employees to see the new mailbox, assign it to a person or department. An unassigned mailbox is synchronised but does not appear in anyone's dashboard.

## Common issues

The warning "Mailbox limit reached" appears.

You have reached your purchased mailbox limit. Disabling an unused mailbox frees up a slot; more mailboxes can be added from the Purchases screen in the DBLinx organization dashboard. The figures appear in the **Mailbox** card in **Overview**.

A warning appears on the form saying that no domain has been assigned.

To open a mailbox, a domain must be defined for your organization. The domain is added via DBLinx; once added, the form becomes available.

## Related pages

- [Assigning mailboxes to individuals and departments](/en/smartmail/belgeler/yonetici/posta-kutusu-atama)

- [Changing the name, password, and quota of a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-ayarlari)

- [Viewing domains](/en/smartmail/belgeler/yonetici/alan-adlarini-gorme)