# Connect via external email client (IMAP/SMTP) | SmartMail

> For admins: enabling the IMAP/SMTP add-on connects mailboxes to desktop email apps; SmartMail shows the username and password.

Source page: https://dblinx.net/en/smartmail/belgeler/yonetici/imap-smtp-baglanti

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# Connecting with an external email client (IMAP/SMTP)

IMAP/SMTP access is SmartMail's paid monthly add-on service per mailbox. When the add-on service is purchased for your organization, mailboxes can also connect to desktop email programs and the phone's native email app; emails remain both in SmartMail and on the mail server.

- Administrator

## What is connecting with an external email client (IMAP/SMTP)?

IMAP/SMTP access is SmartMail's monthly paid add-on service per mailbox. Who can do it: Administrator. The program connects to the mailbox and shows the emails in the mailbox; the emails continue to appear in SmartMail as well. When the add-on service is purchased for your organization, mailboxes can also connect to desktop email programs and the phone's own email app; emails remain both in SmartMail and on the mail server.

## Connecting when the add-on service is enabled

In SmartMail Management, open **Email accounts** and click **Credentials** on the card of the mailbox to connect.

Note the value in the **Mailbox username** field 1; this is usually the mailbox's full address.

Click **Show password** and copy the mailbox password 2.

When adding a new account in your email client, enter this username and password. The server and ports are shown in the same window, in the **Email client settings** box 3:

| Setting | Value

| Incoming server (IMAP) | mail.smartmail.com.tr, port 993, SSL/TLS

| Outgoing server (SMTP) | mail.smartmail.com.tr, port 587 (STARTTLS) or 465 (SSL/TLS)

| Username | Full mailbox address

| Password | Mailbox password (visible with **Show password**)

- 1Username

- 2Mailbox password

- 3Server and ports

Mailbox settings: mailbox username and password, with demo data.

**Result** The program connects to the mailbox and shows the mails in it; the mails continue to appear in SmartMail as well.

**If the add-on service is disabled**The **Credentials** window says **IMAP/SMTP access: Disabled**. The mailbox password is not shown and cannot be changed; the SmartMail web dashboard and mobile app are not affected.

**Attention**It is disabled for newly created organization accounts until an add-on service is purchased. The setting to also keep emails on the mail server (server-side retention) depends on this add-on service: it cannot be enabled without the add-on service; organizations that already have it enabled are not affected. When the add-on service is disabled, new incoming emails are brought into SmartMail, analysed, and then removed from the mail server; therefore new emails do not appear in a mailbox connected to an external program. Your emails remain fully in SmartMail. The add-on service is purchased from the **Purchases** screen in the DBLinx organization dashboard; its price [Plans](https://dblinx.net/en/smartmail/paketler) is written on the page.

**Tip**The mailbox password is not the same as your SmartMail login password. Viewing the password is recorded in the audit log.

## Related pages

- [Managing the name, password, and quota of a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-ayarlari)

- [External email client cannot connect](/en/smartmail/belgeler/sorun-giderme/harici-program-baglanmiyor)

- [Changing organization settings](/en/smartmail/belgeler/yonetici/kurum-ayarlari)

- [Domain and DNS setup](/en/smartmail/alan-adi-dns)