# AI feature is not working | SmartMail Documentation

> Troubleshooting: if summary, chat or translation fails, check monthly allowance, mailbox permissions and whether analysis is still running, in that order.

Source page: https://dblinx.net/en/smartmail/belgeler/sorun-giderme/yapay-zeka-calismiyor

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# AI feature is not working

If AI summaries, attachment analysis, chat and translation are not working, the reason is often one of three things: the monthly AI allowance has run out, your relevant permission is disabled in the mailbox, or an analysis is in progress.

- All users

- Administrator

## AI feature is not working: what should you do?

If AI summaries, attachment analysis, chat and translation are not working, the reason is often one of three things: the monthly AI allowance has run out, your relevant permission is disabled in the mailbox, or an analysis is in progress. Who can use it: All users; Administrator. The AI counter not appearing in the sidebar does not mean the feature is disabled; your administrator may have only hidden the counter.

## What to do

If the "This month's AI allowance has been used up." banner appears at the top of the dashboard, wait until the allowance is renewed or an administrator increases it.

If only **Chat** or **Regenerate** does not work, your AI permission in the box may be off; your administrator enables the **Chat** and **New** permissions in the **Permissions** table.

If a newly received email says "AI is analysing…", analysis is in progress; the result will appear shortly.

**Tip**The AI counter not being visible in the sidebar does not mean the feature is disabled; your administrator may have only hidden the counter.

## Related pages

- ["This month's AI allowance has been used up" warning](/en/smartmail/belgeler/sorun-giderme/yapay-zeka-hakki-doldu)

- [Editing mailbox permissions per person](/en/smartmail/belgeler/yonetici/kutu-izinlerini-duzenleme)

- [AI features](/en/smartmail/yapay-zeka)