# I can't log in | SmartMail Documentation

> Troubleshooting: sign in to SmartMail with a DBLinx account. Reset a forgotten password on the DBLinx sign-in screen and retry temporary errors.

Source page: https://dblinx.net/en/smartmail/belgeler/sorun-giderme/giris-yapamiyorum

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# I can't log in

You sign in to SmartMail with your DBLinx account on the DBLinx sign-in screen. If you cannot sign in, the cause is usually a password, an expired session or a temporary connection problem.

- All users

## I can't log in: what should I do?

You sign in to SmartMail with your DBLinx account on the DBLinx sign-in screen. Who can use this: All users. If you cannot sign in, the cause is usually a password, an expired session or a temporary connection problem. When you open the admin screen address directly, it says "No session found"; open administration from the DBLinx dashboard. If it says "Sign-in could not be completed", wait a few seconds and click Try again; this is usually a temporary connection problem.

## What to do

If it says "Sign-in could not be completed", wait a few seconds and click **Try again**; this is usually a temporary connection issue.

If you don't remember your password, use the password reset link on the DBLinx login screen. Steps are in DBLinx documentation. [send a password link](https://dblinx.net/en/belgeler/baslarken/parola-baglantisi-gonderme) is explained on the page.

If your administrator has given you a temporary password, set your own password on first login.

On a browser you have not used for a long time (10 days), the session closes automatically; sign in again. Signing in on another device does not close the session on this device.

If you can sign in but see no mailboxes in the dashboard, a mailbox needs to be assigned to you; contact your administrator.

**Tip**If you open the administration screen's address directly, it says "Session not found"; open administration from the DBLinx dashboard.

## Related pages

- [Signing in to SmartMail](/en/smartmail/belgeler/kullanici/giris-yapma)

- [I can't see a mailbox](/en/smartmail/belgeler/sorun-giderme/kutuyu-goremiyorum)

- ["Your access is currently disabled" screen](/en/smartmail/belgeler/sorun-giderme/erisim-kapali)

- [SmartMail features](/en/smartmail/ozellikler)