# Access disabled" screen | SmartMail

> Troubleshooting: this screen means your organization disabled SmartMail access. It is not a password or account issue; contact your administrator.

Source page: https://dblinx.net/en/smartmail/belgeler/sorun-giderme/erisim-kapali

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# "Your access is currently disabled" screen

"Your access is currently disabled" screen says that your organization's SmartMail access has been disabled. This is not a password or account issue; your session is valid.

- All users

- Administrator

## "Your access is currently disabled" screen: what should be done?

"Your access is currently disabled" screen says that your organization's SmartMail access has been disabled. Who can apply: All users; Administrator. This is not a password or account issue; your session is valid. Contact your organization's administrator; the administrator sees the subscription status in the DBLinx dashboard. If you are an administrator, check your purchases and invoice details in the DBLinx dashboard; if necessary, create a request from the Support section.

## What to do

Contact your organization's administrator; the administrator can see the subscription status in the DBLinx dashboard.

If you are an administrator, check your **Purchases** and invoice details in the DBLinx dashboard; if needed, create a ticket in the **Support** section.

When access is restored, click **Retry** on the screen.

## Related pages

- [I can't log in](/en/smartmail/belgeler/sorun-giderme/giris-yapamiyorum)

- [SmartMail features](/en/smartmail/ozellikler)