# My domain is not in the list | SmartMail Documentation

> Troubleshooting: the organization's domains are defined by DBLinx; for a domain that is not in the list or is to be added, a support ticket is created.

Source page: https://dblinx.net/en/smartmail/belgeler/sorun-giderme/alan-adi-gorunmuyor

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# My domain is not in the list

The **Domains** list in SmartMail Management shows the domains assigned to your organization. Adding or removing a domain and changing the primary domain are done by DBLinx; if the domain you want to use is not in the list, it is requested from DBLinx.

- Administrator

## My domain is not in the list: what should I do?

The Domains list in SmartMail Management shows the domains defined for your organization. Who can apply this: Administrator. When a domain is defined, it appears in the list and becomes selectable in the mailbox creation form. Adding or removing domains and changing the primary domain are done by DBLinx; if the domain you want to use is not in the list, it is requested from DBLinx.

## What to do

In SmartMail Management, open **Domains** and check the list.

If the domain is not in the list, create a request to add the domain from the **Support** section in the DBLinx dashboard.

The domain's DNS records are in the DBLinx documentation [Adding DNS records](https://dblinx.net/en/belgeler/baslarken/dns-kayitlarini-ekleme) is explained on the page.

**Result**Once the domain is defined, it appears in the list and becomes selectable in the create mailbox form.

## Related pages

- [Viewing domains](/en/smartmail/belgeler/yonetici/alan-adlarini-gorme)

- [Opening a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-acma)

- [Domain and DNS setup](/en/smartmail/alan-adi-dns)