# I cannot take a screenshot | SmartMail Documents

> If your company has enabled screenshot protection, SmartMail screens cannot be captured; this is not a fault.

Source page: https://dblinx.net/en/smartmail/belgeler/mobil/sorun-ekran-goruntusu

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# I cannot take a screenshot

If your company has enabled screenshot protection, SmartMail screens cannot be captured; this is not a fault.

- Any user who has signed in to the app

## What is "I cannot take a screenshot"?

If your company has enabled screenshot protection, SmartMail screens cannot be captured; this is not a fault. Who can do this: Any user signed in to the app.

## Why it happens

Screenshot protection is enabled or disabled by your organization's administrator. When active, screenshots and screen recordings appear black; SmartMail content is also not shown in the list of recent applications.

If protection needs to be turned off, contact your administrator.

## Related pages

- [Signing out and closing other sessions](/en/smartmail/belgeler/mobil/oturum-kapatmak)