# Notifications missing or no sound | SmartMail

> Notifications not arriving or arriving silently is mostly due to phone settings.

Source page: https://dblinx.net/en/smartmail/belgeler/mobil/sorun-bildirim

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# Notifications not arriving or sound not playing

Notifications not arriving or arriving silently is mostly due to phone settings.

- Any user who has signed in to the app

## What is 'notifications not arriving or sound not playing'?

Notifications not arriving or arriving silently is mostly due to phone settings. Who can do this: Every user logged into the application. Check that notifications are enabled in the phone's Settings > Applications > SmartMail > Notifications section. In the same place, check that the New emails channel is open and its sound is not muted.

## Check

Check that notifications are turned on in your phone's **Settings > Apps > SmartMail > Notifications** section.

In the same place, check that the **New emails** channel is on and its sound is not muted.

The phone's Do Not Disturb mode or battery saver should not restrict SmartMail.

If you granted the permission afterwards, open SmartMail once; the notification registration is renewed automatically.

If you have multiple accounts, open the account that is not receiving notifications once from the account menu.

## Related pages

- [Notification permission and notification sound](/en/smartmail/belgeler/mobil/bildirim-izni-ve-ses)