# Work tracking: owner and status | SmartMail Documentation

> You can see who has the incoming email in the team mailbox and what status it is in within the email; the teammate replying at that moment is also shown.

Source page: https://dblinx.net/en/smartmail/belgeler/mobil/is-takibi

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# Work tracking: owner and status

You can see who has the incoming email in the team mailbox and what status it is in within the email; the teammate replying at that moment is also shown.

- Everyone who views the mailbox sees the status

- To change the owner and status, tagging permission is required in the mailbox

## Work tracking: what are owner and status?

You can see who has the incoming email in the team mailbox and what status it is in within the email; the teammate replying at that moment is also shown. Who can do this: Everyone who can see the mailbox can see the status; permission to label in the mailbox is required to change the owner and status. When the email is assigned to you, you receive a notification; tapping the notification opens the email.

## Assign an owner and change the status

Open an email in the inbox and tap the **Summary & Details** tab at the bottom. The follow-up bar sits below the sender.

To change the owner, tap **Owner** 1. From the list that opens, select **Unassigned**, **Assign to me** or a teammate who can see the mailbox.

Mark the status as **Open**, **Pending** or **Resolved** 2.

To remove the status, tap the selected status again; none will appear selected. If there is no owner either, the email is removed from tracking.

If someone is replying to the same email at the same time, their name appears below the bar 3. The list refreshes automatically.

- 1Owner

- 2Status

- 3Teammate who wrote the reply

Android application with demo data.

## View emails assigned to you

Tap your initials in the top right and open **Settings**.

Tap **Assigned to me**. The list starts with open work.

Change the status with the filter above 4; tapping a row opens the email 5.

- 4Status filter

- 5Email assigned to you

Android application with demo data.

**Result** You receive a notification when the mail is assigned to you; tapping the notification opens the mail.

**Note** Only people who can see that mailbox can be selected as owner.

## Related pages

- [Actions on the email](/en/smartmail/belgeler/mobil/mail-eylemleri)

- [If someone else is replying to the same email](/en/smartmail/belgeler/mobil/su-an-yanitliyor)

- [Notification center](/en/smartmail/belgeler/mobil/bildirim-merkezi)