# Reply to and forward the email | SmartMail Documentation

> Users can reply to the sender or all recipients, or forward the open email; the original message is added below the reply.

Source page: https://dblinx.net/en/smartmail/belgeler/kullanici/yanitlama-ve-iletme

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# Reply to and forward the email

Using the **Reply**, **Reply all** and **Forward** buttons above the open email, the user writes a reply or forwards the email to someone else. The compose window opens with the recipients and subject filled in; the original message is added below the reply when sent.

- User with write permission in the mailbox

## How to reply to and forward the email?

The user writes a reply or forwards the email to someone else using the Reply, Reply All and Forward buttons above the open email. Who can do this: A user with write permission in the mailbox. The reply is sent appended below the original message and appears within the same thread. The compose window opens with the recipients and subject filled in; the original message is added below the reply on sending.

## Steps

Open the email you want to reply to.

To reply only to the sender, click **Reply** 1; to reply to all recipients in the email, click **Reply all** 2. To send the email to someone else, select **Forward** 3.

In the window that opens, write your reply. When forwarding, add the recipient in the **To** field; the email's attachments are forwarded too.

Click **Preview and Send** to send the email.

- 1Reply to sender

- 2Reply all

- 3Forward to someone else

Open email action buttons, with demo data.

**Result** The reply is sent appended below the original message and appears within the same thread.

**Tip**If the same email has arrived in more than one of your organization mailboxes, the window says so; choose which mailbox the reply will be sent from in the **From** list accordingly. To have AI write the reply text, use **Write with AI** in the compose window; AI also takes the email being replied to into account.

## Quick reply suggestions

If you want a quick option before writing a reply, click **Reply suggestions** next to the action buttons 1. AI prepares 2-3 short reply suggestions based on the email content; clicking one opens a reply window pre-filled with that text — the original message is still added below, and you can edit it as you like before sending.

- 1Clicking opens a reply draft

Quick reply suggestions, with demo data.

## Related pages

- [Using the AI summary and attachment analysis](/en/smartmail/belgeler/kullanici/yapay-zeka-analizi)

- [Submit the email for approval](/en/smartmail/belgeler/kullanici/onaya-gonderme)

- [Working with drafts](/en/smartmail/belgeler/kullanici/taslaklar)

- [SmartMail features](/en/smartmail/ozellikler)