# Focused inbox | SmartMail Documentation

> Step-by-step for users: when the Focused switch is on, only conversations with specific people are visible; newsletters and automatic notifications are hidden.

Source page: https://dblinx.net/en/smartmail/belgeler/kullanici/odakli-gelen-kutusu

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# Focused inbox

When **Focused** is on, only your conversations with people appear in the inbox; newsletters, campaigns and automated notifications (bank, shipping, verification code) are hidden. Turn the switch off and they all appear. No emails are deleted or moved.

- Each user (write permission in the mailbox for the sender rule)

## What is the Focused inbox?

When Focused is on, only your correspondence with people appears in the Inbox; newsletters, campaigns and automated notifications (bank, courier, verification code) are hidden. Who can do this: Every user (write permission in the mailbox for the sender rule). The rule is applied instantly to the sender's past emails and automatically to future emails. When you turn the switch off, they all become visible.

## Steps

Open the inbox. The **Focused** toggle above the list is on by default 1. The number next to it is the number of unread emails in Focused; the email count in the header, the **Inbox** badge on the left and the number in the tab title also count only Focused when Focused is on. In the **Unread** filter, if Focused is empty, it shows how many unread emails are outside Focused.

To see all emails, including newsletters, click **Focused** and turn off the switch. Your preference is saved in this browser. During the switch, non-Focused emails animate into the list and slide out when you turn the switch back on. If the open email is outside Focused, the right side returns to the **Select an email to read** screen.

Conversation grouping is on the icon immediately to the right of the toggle 2.

- 1Focused on / off

- 2Grouped view

Focused switch, with demo data.

## Adding a sender to Focused or removing it

Open an email from the sender and open the **⋯** (More options) menu on the right.

Select **Always show in Focused** 1 or **Don't show in Focused** 2. The selected rule appears with a tick.

To remove the rule, select **Remove sender rule** from the same menu. Emails from that sender are automatically sorted again.

- 1Always in Focused

- 2Remove from Focused

Sender rule options, with demo data.

**Result**The rule is applied immediately to the sender's past emails and automatically to future emails. The rule applies to all users and all mailboxes in your company.

## Where does an email go?

A decision is made once for each incoming email; most decisions are made without going to AI. The order is as follows; the first matching rule wins:

- The rule you have set for the sender.

- A reply to a conversation you started or replied to: **Focused**.

- An address you have written to before: **Focused**.

- The email has signs of a newsletter or bulk send (unsubscribe link, mailing list, automated send): it is **not visible** in Focused.

- A colleague from your company's own domain: **Focused**.

- System addresses such as "noreply", "notification", "newsletter": **invisible** in Focused.

- A meeting invitation sent by a person: **Focused**.

- Content classification: Promotions, Updates and Invoice/Payment (invoices from organizations such as telecom operators, energy companies and bank statements) **do not appear** in Focused; First Contact, Quote/Tender and Official appear in **Focused**. An invoice from a supplier you correspond with stays in Focused via the correspondence rule.

**If no decision can be made**The email stays in **Focused**. An ad appearing in Focused is better than a customer email being missed. You only need to correct a sender you see in the wrong place once from the menu.

**Notifications**Phone notifications, new email sound and desktop notifications only apply to Focused emails. Newsletters and automated notifications stay in the list but do not disturb you.

**Where it applies**The Focused filter works only in the Inbox. In search, the label filter and other folders, all emails are shown.

## Related pages

- [Filtering and grouping the email list](/en/smartmail/belgeler/kullanici/mail-listesi)

- [Tagging mails](/en/smartmail/belgeler/kullanici/etiketler)

- [Notifications](/en/smartmail/belgeler/kullanici/bildirimler)

- [SmartMail features](/en/smartmail/ozellikler)