# Pinning an important email | SmartMail Documentation

> Step-by-step for users: a mail is pinned using the pin button in the mail list and remains at the top in the Pinned section.

Source page: https://dblinx.net/en/smartmail/belgeler/kullanici/mail-sabitleme

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# Pinning an important email

**Pin** an email you need to return to often; pinned emails appear in a separate section at the top of the folder, mailbox and filter you have open, so you do not need to scroll down the list.

- User with write permission in the mailbox

## How to pin an important email

Pin an email you need to return to often; pinned emails appear in a separate section at the top of the folder, mailbox and filter you have open, so you do not need to scroll down the list. Who can do this: A user with write permission on the mailbox. The Pinned section shows the same scope as the folder/mailbox/label/unread filter currently open - when you switch to another folder, the section lists that folder's pinned emails.

## Steps

Hover over a row in the email list; a pin icon appears to the right of the time 2. Click the icon.

The email moves to the **Pinned** section at the top of the folder 1. Clicking the section heading expands or collapses it.

To remove it, click the same icon again; the icon now appears filled (purple) and remains visible at all times while pinned, and on unpinned rows it appears only when you hover over them.

- 1Pinned section

- 2Pin button

Pinned section, with demo data.

**Result** The Pinned section shows the same scope as the folder/mailbox/label/unread filter currently open - when you switch to another folder, the section lists the pinned mails of that folder. Pinning applies to the entire mailbox; everyone who shares the mailbox sees the same pinned mail.

**Info**In search results and non-folder views such as "Pending duration"/"Work tracking", the Pinned section is not shown - because these views are already listed by identity, pinning scope is not meaningful.

## Related pages

- [Reading the email list](/en/smartmail/belgeler/kullanici/mail-listesi)

- [Tagging mails](/en/smartmail/belgeler/kullanici/etiketler)

- [SmartMail features](/en/smartmail/ozellikler)