# Reviewing and restoring an email in quarantine | SmartMail

> For users, quarantined email is reviewed; if trusted, it moves to the inbox, and the domain can be whitelisted on request.

Source page: https://dblinx.net/en/smartmail/belgeler/kullanici/karantinadaki-maili-inceleme

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# Reviewing and restoring an email in quarantine

Emails found risky go to the **Quarantine** folder, not the inbox. The user reviews the email here with its reason; if the email is trustworthy, they move it to the inbox with **Release from quarantine**. SmartMail learns this correction and takes it into account for similar emails.

- User with quarantine permission in the mailbox

## How to review and restore an email in quarantine?

Emails found to be risky do not go to the inbox but to the Quarantine folder. Who can do this: A user with quarantine permission in the mailbox. The notification "Email removed from quarantine, moved to Inbox." appears. The user reviews the email here with its reason; if the email is trustworthy, they move it to the inbox with Remove from quarantine. SmartMail learns this correction and takes it into account for similar emails.

## Steps

Open the **Quarantine** folder on the left and click the email you want to review. The quarantine reason is shown above the email; for details, click the badge next to the sender name 1.

If the email is safe, click **Release from quarantine** 2.

- 1Security badge

- 2Move to Inbox

An email in quarantine, with demo data.

If there are no other emails from the same domain in quarantine, the email is moved to the inbox immediately. If there are other emails, a window opens:

To remove only this email, click **This email only** 1.

To also remove other emails from the same domain, select **Also remove other … emails**; if you want emails from this domain never to be quarantined again, select **Add this domain to the allowlist** 2.

Click **Apply** to apply your selections 3.

- 1Only this email

- 2Domain trust

- 3Applies

Remove from quarantine window, with demo data.

**Result**The "Email released from quarantine and moved to Inbox." notification appears.

**Caution**The allowlist rule applies to the whole organization and is recorded in the audit log. Do not add a domain you are unsure about to the allowlist; releasing just the email is enough.

## Related pages

- [Reading the security badge and its report](/en/smartmail/belgeler/kullanici/guvenlik-raporunu-okuma)

- [Quarantining a suspicious email](/en/smartmail/belgeler/kullanici/supheli-maili-karantinaya-alma)

- [A trusted email was quarantined](/en/smartmail/belgeler/sorun-giderme/guvenilir-mail-karantinada)

- [Email security](/en/smartmail/guvenlik)