# SmartMail Documentation: Setup and Usage Guide > SmartMail setup and usage documentation: step-by-step, screenshot-based explanations under administrator, user, mobile and troubleshooting headings. Source page: https://dblinx.net/en/smartmail/belgeler/ --- # SmartMail documentation Step-by-step instructions for everything you do in SmartMail, from setup to daily use. You can search for what you need in the box on the left or browse the sections. ## Administrator Set up mailboxes, grant access, manage rules and security settings. - [Accessing SmartMail Management](/en/smartmail/belgeler/yonetici/yonetime-giris) - [Monitoring the organization's status in the overview](/en/smartmail/belgeler/yonetici/genel-bakis) - [Opening a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-acma) - [Managing the name, password, and quota of a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusu-ayarlari) - [Sending bulk email to a distribution list](/en/smartmail/belgeler/yonetici/toplu-gonderim) - [Disabling, deleting, and restoring a mailbox](/en/smartmail/belgeler/yonetici/posta-kutusunu-kapatma) - [Assigning mailboxes to individuals and departments](/en/smartmail/belgeler/yonetici/posta-kutusu-atama) - [Editing mailbox permissions per person](/en/smartmail/belgeler/yonetici/kutu-izinlerini-duzenleme) - [Viewing domains](/en/smartmail/belgeler/yonetici/alan-adlarini-gorme) - [Changing organization settings](/en/smartmail/belgeler/yonetici/kurum-ayarlari) - [Setting the quarantine confidence threshold](/en/smartmail/belgeler/yonetici/karantina-esigini-ayarlama) - [Adding organization-specific instructions for the AI](/en/smartmail/belgeler/yonetici/yapay-zekaya-kurum-baglami-ekleme) - [Blacklisting or whitelisting senders](/en/smartmail/belgeler/yonetici/gonderen-kurallari) - [Setting up signatures for mailboxes](/en/smartmail/belgeler/yonetici/imza-tanimlama) - [Creating a distribution list](/en/smartmail/belgeler/yonetici/dagitim-listesi-olusturma) - [Giving a person an AI allowance](/en/smartmail/belgeler/yonetici/yapay-zeka-kisi-payi) - [What happens when the AI allowance is used up](/en/smartmail/belgeler/yonetici/yapay-zeka-hakki-dolunca) - [Reviewing the audit log](/en/smartmail/belgeler/yonetici/denetim-kaydi) - [Connecting with an external email client (IMAP/SMTP)](/en/smartmail/belgeler/yonetici/imap-smtp-baglanti) - [Screenshot protection in the mobile app](/en/smartmail/belgeler/yonetici/mobil-ekran-goruntusu-korumasi) - [Security audits performed on incoming emails](/en/smartmail/belgeler/yonetici/guvenlik-denetimleri) - [Monitoring domain health (DMARC and TLS)](/en/smartmail/belgeler/yonetici/alan-adi-sagligi) - [Reading the capacity report](/en/smartmail/belgeler/yonetici/kapasite-raporu) - [View system emails](/en/smartmail/belgeler/yonetici/sistem-mailleri) - [Compliance and archive: legal hold, KVKK, retention report](/en/smartmail/belgeler/yonetici/uyum-ve-arsiv) - [Tracking team performance](/en/smartmail/belgeler/yonetici/ekip-performansi) - [Automatic assignment rules](/en/smartmail/belgeler/yonetici/otomatik-atama) - [Grant Proxy](/en/smartmail/belgeler/yonetici/vekalet) ## User Daily usage: reading emails, writing emails, working with the team. - [Signing in to SmartMail](/en/smartmail/belgeler/kullanici/giris-yapma) - [Finding your way around the dashboard](/en/smartmail/belgeler/kullanici/panel-duzeni) - [Filtering and grouping the email list](/en/smartmail/belgeler/kullanici/mail-listesi) - [Focused inbox](/en/smartmail/belgeler/kullanici/odakli-gelen-kutusu) - [Pinning an important email](/en/smartmail/belgeler/kullanici/mail-sabitleme) - [Changing your password](/en/smartmail/belgeler/kullanici/parola-degistirme) - [Switching between multiple organizations](/en/smartmail/belgeler/kullanici/kurumlar-arasi-gecis) - [Viewing and closing your open sessions](/en/smartmail/belgeler/kullanici/acik-oturumlar) - [Signing in to the phone with a QR code](/en/smartmail/belgeler/kullanici/qr-ile-giris) - [Reading the email and viewing the security result](/en/smartmail/belgeler/kullanici/gelen-maili-okumak) - [Preview and download attachments](/en/smartmail/belgeler/kullanici/ekleri-onizleme) - [Translating an email into another language](/en/smartmail/belgeler/kullanici/mail-cevirisi) - [Composing a new email and adding a recipient](/en/smartmail/belgeler/kullanici/yeni-mail-yazma) - [Adding files and sending large files](/en/smartmail/belgeler/kullanici/dosya-ekleme) - [Write the email with AI](/en/smartmail/belgeler/kullanici/yapay-zeka-ile-yazma) - [Previewing the email before sending](/en/smartmail/belgeler/kullanici/gondermeden-once-onizleme) - [Schedule the email for a later time](/en/smartmail/belgeler/kullanici/zamanlanmis-gonderim) - [Working with drafts](/en/smartmail/belgeler/kullanici/taslaklar) - [Reply to and forward the email](/en/smartmail/belgeler/kullanici/yanitlama-ve-iletme) - [Submit the email for approval](/en/smartmail/belgeler/kullanici/onaya-gonderme) - [Approve or request revisions to submitted email](/en/smartmail/belgeler/kullanici/onay-verme) - [Leaving a team note on an email](/en/smartmail/belgeler/kullanici/ekip-notu) - [To draw a teammate's attention](/en/smartmail/belgeler/kullanici/dikkat-cekme) - [Setting a response time on an email](/en/smartmail/belgeler/kullanici/yanit-suresi) - [View mail history](/en/smartmail/belgeler/kullanici/mail-gecmisi) - [Using the AI summary and attachment analysis](/en/smartmail/belgeler/kullanici/yapay-zeka-analizi) - [Asking AI questions about an email](/en/smartmail/belgeler/kullanici/mail-hakkinda-sohbet) - [Tagging mails](/en/smartmail/belgeler/kullanici/etiketler) - [Applying the same action to multiple mails](/en/smartmail/belgeler/kullanici/toplu-islem) - [Using notifications](/en/smartmail/belgeler/kullanici/bildirimler) - [Reading the security badge and its report](/en/smartmail/belgeler/kullanici/guvenlik-raporunu-okuma) - [Reviewing and restoring an email in quarantine](/en/smartmail/belgeler/kullanici/karantinadaki-maili-inceleme) - [Quarantining a suspicious email](/en/smartmail/belgeler/kullanici/supheli-maili-karantinaya-alma) - [Reading the AI usage counter](/en/smartmail/belgeler/kullanici/yapay-zeka-sayaci) - [Trash and restore](/en/smartmail/belgeler/kullanici/cop-kutusu-ve-geri-yukleme) - [Archiving mails](/en/smartmail/belgeler/kullanici/arsivleme) - [Searching in mails](/en/smartmail/belgeler/kullanici/arama) - [Assigning an owner and status to an email (work tracking)](/en/smartmail/belgeler/kullanici/is-takibi) - [Undo send](/en/smartmail/belgeler/kullanici/gonderimi-geri-alma) - [To be reminded if no reply](/en/smartmail/belgeler/kullanici/takip-hatirlaticisi) - [Bounce address warning](/en/smartmail/belgeler/kullanici/geri-donen-adres-uyarisi) - [Summarizing a long thread](/en/smartmail/belgeler/kullanici/yazisma-ozeti) - [Understanding the fraud warning](/en/smartmail/belgeler/kullanici/dolandiricilik-uyarisi) - [Obtaining an integrity certificate](/en/smartmail/belgeler/kullanici/butunluk-belgesi) - [Using canned response templates](/en/smartmail/belgeler/kullanici/hazir-yanit-sablonlari) - [Using the calendar](/en/smartmail/belgeler/kullanici/takvim) - [Holiday mode (automatic reply)](/en/smartmail/belgeler/kullanici/tatil-modu) - [Secure send (password-protected link)](/en/smartmail/belgeler/kullanici/guvenli-gonderim) - [Company card](/en/smartmail/belgeler/kullanici/firma-karti) - [Working with keyboard shortcuts](/en/smartmail/belgeler/kullanici/klavye-kisayollari) - [Setting notification sounds and desktop notifications](/en/smartmail/belgeler/kullanici/bildirim-tercihleri) ## Mobile SmartMail mobile app. - [Signing in to the app for the first time](/en/smartmail/belgeler/mobil/giris-yapmak) - [Signing in with a QR code](/en/smartmail/belgeler/mobil/qr-ile-giris) - [Adding a second company account](/en/smartmail/belgeler/mobil/hesap-eklemek) - [Switching between accounts and removing an account](/en/smartmail/belgeler/mobil/hesaplar-arasinda-gecmek) - [Understanding the Inbox](/en/smartmail/belgeler/mobil/gelen-kutusu) - [Focused inbox in the mobile app](/en/smartmail/belgeler/mobil/odakli-gelen-kutusu) - [Folders, action items and content type](/en/smartmail/belgeler/mobil/klasorler-ve-suzgecler) - [Selecting a mailbox](/en/smartmail/belgeler/mobil/kutu-secmek) - [Searching email, filtering unread and grouping conversations](/en/smartmail/belgeler/mobil/aramak-ve-suzmek) - [Pinning emails in the mobile app](/en/smartmail/belgeler/mobil/mail-sabitleme) - [Performing actions on multiple emails](/en/smartmail/belgeler/mobil/toplu-islem) - [Refreshing the list](/en/smartmail/belgeler/mobil/listeyi-yenilemek) - [Read the email and understand the security result](/en/smartmail/belgeler/mobil/mail-okumak-guvenlik) - [Sending a suspicious email to quarantine](/en/smartmail/belgeler/mobil/karantinaya-gondermek) - [AI summary, header and attachment analysis](/en/smartmail/belgeler/mobil/yapay-zeka-ozeti) - [Asking the AI questions about an email on mobile](/en/smartmail/belgeler/mobil/yapay-zekaya-soru-sormak) - [Leaving a note on an email, person or organization](/en/smartmail/belgeler/mobil/notlar) - [Viewing an email's history on mobile](/en/smartmail/belgeler/mobil/gecmis) - [Setting a response date on an email](/en/smartmail/belgeler/mobil/yanit-tarihi) - [Archive, delete, label and flag](/en/smartmail/belgeler/mobil/mail-eylemleri) - [Email list actions in the mobile app](/en/smartmail/belgeler/mobil/mail-listesi-islemleri) - [Previewing the attachment](/en/smartmail/belgeler/mobil/eki-onizlemek) - [Downloading and sharing the attachment](/en/smartmail/belgeler/mobil/eki-indirmek) - [Composing a new email](/en/smartmail/belgeler/mobil/yeni-mail-yazmak) - [Reply, reply all and forward](/en/smartmail/belgeler/mobil/yanitlamak-iletmek) - [Adding an attachment to the email](/en/smartmail/belgeler/mobil/ek-eklemek) - [Writing, continuing and translating with AI](/en/smartmail/belgeler/mobil/yapay-zeka-ile-yazmak) - [Request priority and read receipt](/en/smartmail/belgeler/mobil/oncelik-okundu-bilgisi) - [Send preview and sending](/en/smartmail/belgeler/mobil/gonderim-onizlemesi) - [Send the email on a future date](/en/smartmail/belgeler/mobil/zamanlanmis-gonderim) - [Drafts: saving, continuing and deleting](/en/smartmail/belgeler/mobil/taslaklar) - [Send the email for approval](/en/smartmail/belgeler/mobil/onaya-gondermek) - [Approve or reject pending approval email](/en/smartmail/belgeler/mobil/onay-vermek) - [Edit and resend the email needing revision](/en/smartmail/belgeler/mobil/revizyon-duzenlemek) - [Tracking approval status](/en/smartmail/belgeler/mobil/onay-durumu) - [Notification permission and notification sound](/en/smartmail/belgeler/mobil/bildirim-izni-ve-ses) - [Notification center: reminders and alerts](/en/smartmail/belgeler/mobil/bildirim-merkezi) - [What happens when you tap a notification](/en/smartmail/belgeler/mobil/bildirime-dokununca) - [Using the home screen widget](/en/smartmail/belgeler/mobil/ana-ekran-widget) - [Choosing a light or dark theme](/en/smartmail/belgeler/mobil/tema) - [Viewing storage status and syncing now](/en/smartmail/belgeler/mobil/depolama-ve-esitleme) - [Signing out and closing other sessions](/en/smartmail/belgeler/mobil/oturum-kapatmak) - [Maintenance work banner](/en/smartmail/belgeler/mobil/bakim-seridi) - [While the app is updating](/en/smartmail/belgeler/mobil/guncelleme-ekrani) - [Company access disabled screen](/en/smartmail/belgeler/mobil/firma-erisimi-kapali) - [I can't sign in to the mobile app](/en/smartmail/belgeler/mobil/sorun-giris) - [Notifications not arriving or sound not playing](/en/smartmail/belgeler/mobil/sorun-bildirim) - [Attachment cannot be opened](/en/smartmail/belgeler/mobil/sorun-ek-acilmiyor) - [List not updating](/en/smartmail/belgeler/mobil/sorun-liste-guncellenmiyor) - [I cannot take a screenshot](/en/smartmail/belgeler/mobil/sorun-ekran-goruntusu) - [Work tracking: owner and status](/en/smartmail/belgeler/mobil/is-takibi) - [Potential phishing warning](/en/smartmail/belgeler/mobil/dolandiricilik-uyarisi) - [Summarizing the conversation](/en/smartmail/belgeler/mobil/yazisma-ozeti) - [Integrity certificate](/en/smartmail/belgeler/mobil/butunluk-belgesi) - [Bounce address warning in the mobile app](/en/smartmail/belgeler/mobil/geri-donen-adres-uyarisi) - [If someone else is replying to the same email](/en/smartmail/belgeler/mobil/su-an-yanitliyor) - [Undoing a send in the mobile app](/en/smartmail/belgeler/mobil/gonderimi-geri-almak) - [Setting a reminder if no reply arrives in the mobile app](/en/smartmail/belgeler/mobil/takip-hatirlaticisi) - [Domain health](/en/smartmail/belgeler/mobil/alan-adi-sagligi) - [Mailbox capacity](/en/smartmail/belgeler/mobil/kapasite) - [System emails](/en/smartmail/belgeler/mobil/sistem-mailleri) - [Canned response templates in the mobile app](/en/smartmail/belgeler/mobil/hazir-yanit-sablonlari) - [Calendar in the mobile app](/en/smartmail/belgeler/mobil/takvim) - [Holiday mode in the mobile app](/en/smartmail/belgeler/mobil/tatil-modu) - [Company card in the mobile app](/en/smartmail/belgeler/mobil/firma-karti) - [Secure sending in the mobile app](/en/smartmail/belgeler/mobil/guvenli-gonderim) ## Troubleshooting Common situations and their solutions. - ["This month's AI allowance has been used up" warning](/en/smartmail/belgeler/sorun-giderme/yapay-zeka-hakki-doldu) - [Storage is full, no new email is arriving](/en/smartmail/belgeler/sorun-giderme/depolama-doldu) - ["Storage measurement is currently missing" warning](/en/smartmail/belgeler/sorun-giderme/depolama-olcumu-eksik) - ["SmartMail is currently under maintenance" warning](/en/smartmail/belgeler/sorun-giderme/bakim) - ["Your access is currently disabled" screen](/en/smartmail/belgeler/sorun-giderme/erisim-kapali) - [I can't log in](/en/smartmail/belgeler/sorun-giderme/giris-yapamiyorum) - [Email could not be sent or delivered](/en/smartmail/belgeler/sorun-giderme/mail-gonderilemedi) - [The recipient field appears empty or the address is red](/en/smartmail/belgeler/sorun-giderme/alici-alani-bos-gorunuyor) - [The email I sent for approval is not in the list](/en/smartmail/belgeler/sorun-giderme/onaya-gonderdigim-mail-gorunmuyor) - [A trusted email was quarantined](/en/smartmail/belgeler/sorun-giderme/guvenilir-mail-karantinada) - [Email display is broken or images are not loading](/en/smartmail/belgeler/sorun-giderme/mail-gorunumu-bozuk) - [Attachment won't open](/en/smartmail/belgeler/sorun-giderme/ek-acilmiyor) - [Notifications not arriving](/en/smartmail/belgeler/sorun-giderme/bildirim-gelmiyor) - [My domain is not in the list](/en/smartmail/belgeler/sorun-giderme/alan-adi-gorunmuyor) - [External email client cannot connect](/en/smartmail/belgeler/sorun-giderme/harici-program-baglanmiyor) - [I can't see a mailbox](/en/smartmail/belgeler/sorun-giderme/kutuyu-goremiyorum) - [AI feature is not working](/en/smartmail/belgeler/sorun-giderme/yapay-zeka-calismiyor)