# Cancellation and Refund Terms — DBLinx

> Information on the right-of-withdrawal exception, cancellation and refund processes for DBLinx subscriptions.

Source page: https://dblinx.net/en/iptal-iade-kosullari

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Legal

# Cancellation, Refund and Reimbursement Terms

Last updated: 10/08/2026

SmartMail, SmartFiles, SmartOperator and SmartPass are digital services performed immediately once your payment is confirmed. Since SmartPass is sold under an organization-specific quote, the terms for the on-site installation covered by the quote are specified separately in the quote. This affects how the right of withdrawal applies — we explain it clearly below.

## Why is there no right of withdrawal?

Article 15(ğ) of the Distance Contracts Regulation exempts the right of withdrawal for services performed instantly in electronic form — where the consumer has expressly requested this. By checking the consent box on the order form, you expressly acknowledge that you want the service activated immediately once your payment is confirmed, and that you therefore cannot exercise your 14-day right of withdrawal. This consent is recorded with a timestamp on your order.

## What happens if the error is on our side?

The right-of-withdrawal exception applies when the service is performed correctly. If your payment reaches us but your account is never activated due to an error on our side, your payment is refunded in full. If the service works partially but doesn't deliver the promised scope (e.g. plan quotas), we review the situation together and offer a suitable resolution (correction, partial refund or full refund).

## Can I cancel my subscription?

Yes, you can end your subscription at any time via [contact form](https://dblinx.net/en/iletisim)
. Cancellation does not end the currently active paid period — your account remains usable until the end of the period, it simply does not renew for the next one. No refund is issued for a paid, already-used period, in line with the right-of-withdrawal exception.

## How is a refund processed?

A refund approved under the exceptional cases described on this page is issued to the card the payment was made with (your bank's posting time may take a few business days). The payment provider's fee for the refund is borne by us; it is not deducted from the refund amount. If the same order is accidentally charged twice, the overpayment is automatically refunded this way. For the refund process,
[info@digitalbridge.com.tr](mailto:info@digitalbridge.com.tr) · Address: Cemalpaşa Mah. 63008 Sok. M. Karabucak İş Merkezi Bina No: 4, 1. Asma Kat No: 105, Seyhan/ADANA, Türkiye — or simply reach us through the contact form with your order code.

## Related document

This page explains and supplements [Distance Sales Agreement](https://dblinx.net/en/mesafeli-satis-sozlesmesi)'s Article 6 (Right of Withdrawal); the agreement text remains the primary source for all terms and conditions.