# Creating an Order and Sending a Payment Link | DBLinx > Step by step for creating an order and sending the payment link by email from the partner dashboard; the service starts once payment arrives. Source page: https://dblinx.net/en/belgeler/is-ortaklari/siparis-ve-odeme-baglantisi --- # Create an order and send a payment link You create the order in the dashboard from the packages in the catalog. The payment link is sent to your customer's email address; once the customer pays, the products are set up, an administrator user is created, and a password-setup link is sent to the customer. DBLinx handles the collection and the customer invoice. - The Owner, Administrator, and Sales roles. ## How do I create an order and send a payment link? You create the order in the dashboard from the packages in the catalog. Who can do this: The Owner, Administrator, and Sales roles. The order code and the VAT-inclusive amount appear on screen. The payment link is sent to your customer's email address; once the customer pays, the products are set up, an administrator user is created, and a password-setup link is sent to the customer. DBLinx handles the collection and the customer invoice. ## Steps - **My Customers**open the customer and **Create order**to remove it. - 1Create an order for this customer - 2Your share of every order - 3Order awaiting payment - **Package sets**or **Product packages**select several packages belonging to different products. - 1Select packages from different products - 2The discount is deducted only from your share - 3Send the link to the customer by email - 4Create the order - The billing period **Annual** or **Monthly** select it as. - If you wish, **Discount %** field, enter the discount rate; the discount is deducted only from your share. - **Send payment link to customer by email** Check that the box is checked, and **Create order**to remove it. **Result** The order code and the amount including VAT are shown on screen. The link is sent to the customer's address; **Copy** you can also forward the link yourself. Once payment is received, setup is completed automatically and your share is credited to your current account. ## How the amount is calculated: live total in the form The **Amount** box below the order form is recalculated with every selection: when you add or remove a plan, or change the quantity, period or discount rate, the updated figure appears a moment later. Next to each selected plan you also see that plan's amount in this order. The box works the same way when you edit a pending order. The account is the one used to open the order; the total including VAT shown in the box is **Create order**the same as the amount on the order that opens when you click it and on the customer's payment link. The box breaks it down in this order: - **Lines**: the monthly list price (USD), quantity and period for each plan. For an annual period, you are charged for the number of months paid annually, and the service lasts 12 months. - **Discounts**: the discount assigned to the customer, the credit for the remaining paid period of the current plan on an upgrade, and the applicable campaign on a renewal. These are not deducted from your share. - **Subtotal**: the amount after discounts, converted into Turkish lira at the day's TCMB rate; the rate and its date (dd.mm.yyyy) are shown next to it. - **Reseller discount**: **Discount %** the rate you enter in this field; it is deducted from your share only. - **VAT** and, in large type, **Total including VAT** (TRY); the USD equivalent is shown below it. For an annual order, the monthly equivalent is also shown. - **Your estimated earnings**: the amount expected to be your share of this sale (excluding VAT). The exact amount is determined when payment is received, according to the payment method. **What if the box shows an error?** The selection cannot be turned into an order as it stands, and **Create order** stays disabled. For example, if the discount rate exceeds your share of this sale, lower the rate; if a renewal, an upgrade and an add-on product are in the same basket, open them as separate orders. ## What happens after payment? The moment payment is received, without you or the customer needing to do anything: - The products the customer selected are set up and the product addresses are opened. - From the email address on the customer record, the customer's **administrator user** is created and made the owner of the customer dashboard (app.dblinx.net). - An email containing the username and the **link to set a password** is sent to the administrator. The link is valid for 7 days. Once the administrator sets their password, they move on to their products, add their team and give their users access to products. In the order table in the customer details, the **Status** column shows where the order stands: - **Awaiting payment**: the link has been sent, but payment has not been made. - **Paid · setting up**: payment received, products are being set up. This usually takes a few seconds. - **Paid · ready**: the products have been set up; if "administrator invitation sent" appears next to it, the password link has reached the customer. - **Setup stuck**: a step of the setup could not be completed; the reason is shown below it. The DBLinx team sees the same alert, and the system retries the step automatically. An alert also appears next to this customer in the My customers list. If the stuck step is the administrator invitation, you can also send the invitation yourself with **Resend setup invitation** . **What if the customer's email address is not on record?** The box cannot be ticked; the screen says you need to forward the link yourself. **Copy** to get the link. - 1Order awaiting payment - 2Resends the link to the customer **What if the customer can't find the email?** Under the order awaiting payment, the **Send link by email**button, press it, or **Copy link** forward the link yourself. An email can be sent once a day for the same order; the link is valid for 7 days after the order is opened. ## Orders screen In the left-hand menu, the **Orders**lists all orders of your organization and its sub-organizations. Search by order code, customer, or package name; **Awaiting payment**, **Paid**, **Setup stuck** and **Canceled** filters. The same table and operations are also available in the customer detail view. ## Editing or canceling an order awaiting payment - Below the order, **Edit**click it; the form opens pre-filled with the order's packages, quantities, and period. - Change the packages, quantities, period, or discount, then **Save change**click it. **Result** The amount is recalculated using the current pricing and rules, a new order code is created, and the old order is canceled. The old payment link stops working; if checked, the new link is emailed to the customer. To cancel the order entirely, **Cancel**click it and confirm; the payment link stops working. An order whose payment has been received cannot be edited or canceled. These buttons don't appear for an order DBLinx created with a custom price or that the customer created from their own dashboard. ## Resending the setup invitation If the customer's administrator can't find the password-setup email, or the link has expired, click the button below the paid order, **Resend setup invitation**. The new link is sent to the customer administrator's email and is **7 days** valid; the previous link stops working. For the same order, it can be sent once every 10 minutes. If the administrator has already set their password, no invitation is sent; if they forgot their password, they use the **I forgot my password**link on the app.dblinx.net login page. ## Refund request A refund for a paid order is made with DBLinx's approval. A person with the Owner, Administrator, or Sales role clicks the button below the order, **Refund request**, enters the reason and the amount (full or partial), then **Send request**clicks it. The status of the request appears in the order row, **Orders** screen's **Requests** and DBLinx's note appears in the section. Once the refund is made, the adjustment to your share is automatically recorded in your current account. **How does the customer approve the agreement?** If you created the customer from your own dashboard, the customer checks the Distance Sales Agreement box on the payment page and proceeds directly to payment; no confirmation code is sent to their email, because the email address is your declaration. If your organization is suspended, if the customer's registered email has changed, or if the customer was linked to you by DBLinx, the page requires the 6-digit code sent to the registered address; you cannot enter the code on the customer's behalf. **Where do I see the order amount?** The order table in the customer detail view shows each order's package, status, VAT-exclusive amount, and your share. ## Related pages - [Create a new customer](https://dblinx.net/en/belgeler/is-ortaklari/yeni-musteri-acma) - [Give a customer a discount](https://dblinx.net/en/belgeler/is-ortaklari/indirim-verme) - [Track my earnings](https://dblinx.net/en/belgeler/is-ortaklari/kazanclarim) - [DBLinx business partnership](https://dblinx.net/en/is-ortakligi)