# Tracking and Replying to a Support Ticket | DBLinx

> Step by step for organization administrators: filter open tickets, write a reply, and close a resolved ticket.

Source page: https://dblinx.net/en/belgeler/baslarken/destek-talebini-takip

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# Tracking and replying to a support ticket

The DBLinx Support screen lists all the tickets you've opened along with their statuses. Opening a ticket lets you see the full correspondence, write a reply, and close the ticket once it's resolved.

- The organization's tenant administrators.

## How do I track and reply to a support ticket?

The DBLinx Support screen lists all the tickets you've opened along with their statuses. Who can do this: The organization's tenant administrators. Your reply is added to the ticket; a closed ticket stays in the list and can be viewed later. Opening a ticket lets you see the full correspondence, write a reply, and close the ticket once it's resolved. On the Support screen, select the All, Awaiting reply, or Replied filter.

## Steps

- **Support** screen, **All**, **Awaiting reply** or **Replied** select the filter.

- Open the ticket and read the correspondence.

- **"Write your reply…"** field, and **"Send"**click it.

- If the issue is resolved, **"Close ticket"**click; to return to the list, use **"Back to tickets"**.

**Result** Your reply is added to the ticket; a closed ticket stays in the list and can be viewed later.

## Related pages

- [Opening a support ticket](https://dblinx.net/en/belgeler/baslarken/destek-talebi-acma)