# Opening a Support Ticket | DBLinx Documentation

> Step by step for organization administrators: open a ticket from the Support screen by selecting a product, and attach a file if needed.

Source page: https://dblinx.net/en/belgeler/baslarken/destek-talebi-acma

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# Opening a support ticket

The Support screen in the DBLinx organization dashboard lets you send your questions and issues directly to our team. The ticket is recorded along with information about which deployment it came from; the correspondence accumulates in one place.

- The organization's tenant administrators.

## How do I open a support ticket?

The Support screen in the DBLinx organization dashboard lets you send your questions and issues directly to our team. Who can do this: The organization's tenant administrators. The ticket appears in the list with the status Awaiting reply; once answered, its status becomes Replied. The ticket is recorded along with information about which deployment it came from; the correspondence accumulates in one place. PDF, Office documents, images, TXT and CSV; up to 10 MB per file.

## Steps

- From the left menu, **Support**Open it.

- 1Support in the left menu

- 2Opens a new ticket

- **"+ New ticket"**click it.

- **Product**Select: account and billing, SmartFiles, or SmartMail.

- **Subject** field, describe the issue in one sentence; **Your message** field, explain what happened, what you expected, and at which steps you encountered it.

- **"Open ticket"**to remove it.

- If needed, after the ticket is opened, **"Add file"** use it to attach a screenshot or document.

**Result** The ticket appears in the list **Awaiting reply** with this status; once answered, its status becomes **Replied** .

**Which files can be attached?** PDF, Office documents, images, TXT and CSV; up to 10 MB per file.

## Related pages

- [Tracking a support ticket](https://dblinx.net/en/belgeler/baslarken/destek-talebini-takip)
- [DBLinx Security verification](https://dblinx.net/en/belgeler/baslarken/smart360-security-dogrulamasi)