# Canceling a pending order | DBLinx Documentation

> Step by step, for anyone giving up on an unpaid order: canceling the pending order in the organization panel.

Source page: https://dblinx.net/en/belgeler/baslarken/bekleyen-siparisi-iptal-etme

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# Cancelling a pending order

The Purchases section of the DBLinx organization panel shows orders awaiting payment in the **"Orders awaiting payment"** list. You can cancel an order you've given up on from here; since no payment was made, no charge arises.

- An administrator who can log into the organization dashboard.

## How do I cancel a pending order?

The Purchases section of the DBLinx organization panel shows orders awaiting payment in the "Orders awaiting payment" list. Who can do this: an administrator who can sign in to the organization panel. The order appears with a Canceled status in Order history. You can cancel an order you've given up on from here; since no payment was made, no charge arises.

## Steps

- From the left menu in the organization panel, **Purchases**from the left menu.

- **"Orders awaiting payment"** list, find the order you want to cancel; the order code is at the start of the row.

- 2Order code

- 3Cancels the order

- On the row, **"Cancel"**click it.

**Result** The order **Order history**appears with **Canceled** status. A new order is opened to buy the same product again.

**Can a paid order be canceled?** Paid orders cannot be canceled from this screen. See Ending a subscription. [Ending a subscription](https://dblinx.net/en/belgeler/baslarken/aboneligi-sonlandirma).

**What happens if I reorder the same plan?** If the amount hasn't changed, your pending order simply stays as it is and no new order is created. If the price, campaign or discount changed, the old order **"Replaced with a new one because the price changed."** is canceled with that note, and a new order with the current amount is created in its place. If you used a coupon on the old order, your coupon entitlement is returned.

**"Order could not be canceled" warning** Refresh the page and try again; if the problem persists, open a support ticket.

## Related pages

- [Pay by card](https://dblinx.net/en/belgeler/baslarken/kartla-odeme)
- [Opening a support ticket](https://dblinx.net/en/belgeler/baslarken/destek-talebi-acma)